Access Rights Myths

Under the Accessibility for Ontarians with Disabilities Act (AODA), a person with a disability accompanied by a Service Animal has the fundamental right to access goods, services, and facilities in the same manner as anyone else (O. Reg. 165/16 s. 80.46 (2)3).

1. Myth: "You Must Be a Customer"

A frequent barrier is the assertion that an individual must be an "official customer" or actively purchasing a product to have their Service Animal permitted on the premises. * The Law: The AODA mandates that Service Animal Users must be allowed access to all areas of the premises that are open to the public or to third parties (O. Reg. 165/16 s. 80.47 (1)). * The right to access a public space cannot be gated behind a purchase or a membership.

2. Myth: "Internal Policies Supersede the Law"

Establishments often cite "No Pets Allowed" signs or "management policy" to deny access. * The Law: Provincial legislation supersedes internal business policies (R.S.O. 1990, c. H.19 s. 29). * A "No Pets" policy is valid for pets, but a Service Animal is a medical necessity, not a pet.

3. Myth: "No Animals in Food Establishments"

Restaurants and grocery stores mistakenly refuse entry to Service Animal Users fearing health inspection violations. * The Law: Under the Health Protection and Promotion Act, service dogs are explicitly exempt from the rule prohibiting animals in food premises (O. Reg. 493/17, s. 14). * Exception: Service Animals are generally not permitted in restricted rooms where food is actively prepared, processed, or manufactured.

4. Lawful Exclusions

An organization may only exclude a Service Animal if another specific law explicitly prohibits it (O. Reg. 165/16 s. 80.47 (3)). If lawfully excluded, the organization is legally obligated to explain why and offer alternative ways for the person to access their services.