# Definition & Eligibility: Who Uses a Service Animal in Ontario?

Conflicts often arise from confusing Ontario law with American legal standards (ADA) seen in the media.

# 1. The Legal Definition

Under the AODA, an animal is legally recognized as a service animal if:

1. It is readily apparent that the animal is used for reasons relating to a disability.
2. OR the person provides a valid letter from a regulated health professional confirming the animal is required for reasons relating to their disability (O. Reg. 165/16 s. 80.45 (4)).

# 2. Invisible Disabilities

Staff must never judge eligibility based on physical appearance.

• The Reality: The Ontario Human Rights Code protects physical, sensory, cognitive, mental health, and psychiatric conditions (Robinson-Cooke v. Ontario (Community and Social Services) (2023 HRTO 1133)).
• Conditions such as PTSD, severe anxiety disorders, autism, and epilepsy are legally protected invisible disabilities frequently mitigated by Service Animals.

# 3. The "Real Job" vs. "Emotional Support" Misconception

• The Ontario Standard: Unlike the American ADA—which strictly requires an animal to be trained for a specific physical task—Ontario law focuses on the medical necessity of the animal.
• If a regulated health professional determines the animal is required to mitigate a disability, that medical determination stands.